Frequently Asked Questions
You can scan a birth certificate, death certificate, military documents. Or watch our video on “obtaining a fingerprint” here.
Scan a birth certificate, create your own ink print.
Yes. We can reduce a dog print so it can be placed onto a charm.
Most orders are completed within 48 hours of receiving your print.
Your information NEVER leaves our facility. We keep your file in our system for future orders.
Each charm comes with a warranty against defects for the lifetime of the charm.
Simply send us your scrap gold. We will contact you with the value of your gold BEFORE we complete your order. If your value is more than the cost of the charm you will receive a check for the balance when your charm arrives. If you decide not to sell your gold, it will be shipped back to you immediately.